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Passenger's Rights
If you have your plane tickets, you have
your passenger's rights too. Passenger's rights are listed in your airlines legally
binding "contract of carriage". You can find "contract of carriage" in your
airlines website even though some times it takes time to locate it. For your
convenience, we listed below direct links to some
airline's contract of carriage pages.
Customer Service
In addition to passenger's right, you may also want to look into airline's
commitment to customer service. Here are some issues you might want to look.
- Flight delay or cancellation. According
to
Bureau of Transportation Statistics,
on-time flight arrivals in top 32 airports in 2002 was about 81%. Were you
ever in a situation that your flight was delayed for a long time or canceled?
If the airline is responsible for the delay or cancellation, their commitment
to customer service is very important. So, it's worth to check out what the
airlines will do for you if the flight is canceled or delayed.
- Involuntarily
bumped. Airlines have a long
history of over-booking passenger seats. If too many people show up for the flight,
airlines will ask volunteers to give up their seats and fly on the next
available plane. In exchange, airlines usually offer a big discount or
sometimes even a free flight. However, if no one volunteers, somebody has to
be bumped involuntarily. So, check out what can be done if you are
involuntarily bumped.
- Your rights regarding lost or damaged luggage
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