Passenger's Rights

If you have your plane tickets, you have your passenger's rights too. Passenger's rights are listed in your airlines legally binding "contract of carriage". You can find "contract of carriage" in your airlines website even though some times it takes time to locate it. For your convenience, we listed below direct links to some airline's contract of carriage pages.

Alaska Airlines/Horizon Air
Delta Air Lines
Frontier Airlines
Hawaiian Airlines
Northwest Airlines
Southwest Airlines
United Airlines
US Airways

Customer Service:

In addition to passenger's right, you may also want to look into airline's commitment to customer service. Here are some issues you might want to look.

• Flight delay or cancellation. According to Bureau of Transportation Statistics, on-time flight arrivals in top 32 airports in 2002 was about 81%. Were you ever in a situation that your flight was delayed for a long time or canceled? If the airline is responsible for the delay or cancellation, their commitment to customer service is very important. So, it's worth to check out what the airlines will do for you if the flight is canceled or delayed.
• Involuntarily bumped. Airlines have a long history of over-booking passenger seats. If too many people show up for the flight, airlines will ask volunteers to give up their seats and fly on the next available plane. In exchange, airlines usually offer a big discount or sometimes even a free flight. However, if no one volunteers, somebody has to be bumped involuntarily. So, check out what can be done if you are involuntarily bumped.
• Your rights regarding lost or damaged luggage.